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Guarantees and Service
Subject to the conditions set out below Sash Windows UK guarantees that the
goods supplied will be free from inherent defects in materials and workmanship
for a period of:
5 years *
10 years **
(locks, handles, hinges, spiral balances, sash cords, pulleys, fasteners, etc)||
double glazed units|| |
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All as above in respect of materials and manufacturing
workmanship and additionally in respect of installation workmanship, 10 years.
Minor swelling or shrinkage and nominal natural defects
that do not effect the performance of the product are excluded.
is for normal conditions of service within the Operational Area. Products intended
for use outside of the Area may require special finishing and this should be brought
to the attention of Sash Windows UK prior to manufacture.
shall be under no liability in respect of any defect arising from subsidence,
heave, ground movement, storm damage, wilful damage, negligence or neglect
or failure to follow Sash Windows UK' issued maintenance instructions, misuse,
acts of terrorism, Acts of God and/or unauthorised repairs or alterations.
All guarantees are transferable to new owners without
Timbers are graded as * "moderately
durable" and ** "durable."
The test for grading is to drive an untreated
stake into the ground, if it takes between 10 & 15 years for the stake to rot
and fall, then it is "moderately durable." If it takes between 15 & 25 years,
then it is "durable."
As the test is with untreated timber that is in
contact with the ground, it follows that properly treated and maintained timber
in a normal situation will last for many more years.
Indeed, there are
many thousands of both softwood and hardwood windows that are well in excess of
100 years old.
Sash Windows UK maintain
mobile Service Engineers throughout the Operational
Service requests are accepted and booked by telephone
and, subject to the terms of the guarantee, are free of charge during the guarantee
Calls are booked on a geographical "service run" basis on a
3 week rotation. This means that under normal conditions, for non-urgent minor
problems, you can expect to be offered an AM or PM weekday appointment within
In the event of a major problem, such as the window becoming
a security risk, we will genuinely make every effort to attend within 24 hours.
If we are unable to offer a reasonable response time then, subject to
the terms of the guarantee, the Customer shall be entitled to instruct another
contractor to carry out emergency repairs and Capital Sash will refund to the
Customer the reasonable costs thereof.
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sash-windows-uk.co.uk in association with Quotatis Ltd
Contact Details: Tel 0845 603 6078 or use our Contact Form
For Suppliers and Installers of roofers, kitchens, bathrooms,
double glazing, conservatories, driveways, garage conversions awnings in
the following areas:
South East England ~ Bedfordshire, Berkshire,
Buckinghamshire, Essex, Hampshire, Hertfordshire,
Oxfordshire, Surrey, Sussex, Isle of Wight,
South West England ~ Bristol, Cornwall, Devon, Dorset, Somerset,
Wiltshire, East Anglia ~ Cambridgeshire, Norfolk, Suffolk
English Midlands ~ Birmingham, Derbyshire, Gloucestershire, Herefordshire,
Lincolnshire, Northamptonshire, Nottinghamshire, Shropshire,
Staffordshire, Warwickshire, Worcestershire
North East England ~ Durham, Northumberland, Tyne & Wear, North, East,
South, West Yorkshire
North West England ~ Cheshire, Cumbria, Greater Manchester, Lancashire, Merseyside.
Scotland ~ Aberdeenshire, Angus, Glasgow, Edinburgh, Dumfries & Galloway,
Highlands & Islands,
Perth & Kinross, Scottish Borders, Ayrshire
Wales ~ Clwyd, Dyfed, Gwent, Gwynedd, Mid-Glamorgan, Monmouthshire, Powys,
South Glamorgan, West Glamorgan
sash-windows-uk.co.uk - Providing you with information, advice and window quote requests.
Submit an enquiry to find out more details on the latest Special Offers or contact us
by calling our local rate number 0845 603 6078.
Please note: All calls may be recorded or monitored for quality and training purposes.
Suite 1, Joseph King House, Abbey Farm Commercial Park, Horsham St
Faith, Norwich, NR10 3JU
Tel: 08448 044 344 - International: +44 1603 899910 - Fax: 01603 899919
Registered in England 05643725
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